Feather Tail Mouse

At TrendyPets, we are committed to providing our customers with high-quality products and exceptional customer service. We understand that sometimes you may need to return a product or request a refund, and we are here to help make that process as easy as possible. Please review our refund and return policy below:

Refund Policy:

• If you are not satisfied with your purchase, we offer a full refund on all products within 30 days of purchase.
• To initiate a refund, please contact our customer support team at trendypets@info.com or 236 513 4007.
• Refunds will be issued in the original payment method used for purchase.
• Shipping and handling fees are non-refundable.
• Refunds may take up to 5 business days to process after the item has been received by our team.

Return Policy:

• We accept returns on all products within 30 days of purchase.
• To initiate a return, please contact our customer support team at trendypets@info.com or 236 513 4007..
• The product must be unused, in its original packaging, and in the same condition as when it was received.
• Customers are responsible for the cost of return shipping.
• Once the item has been received by our team, we will process the return and issue a refund in the original payment method used for purchase.
• Shipping and handling fees are non-refundable.

Please note:

• Refunds and returns will not be accepted after 30 days from the purchase date.
• Refunds and returns are not accepted for gift cards or downloadable products.
• Refunds and returns are not accepted for items damaged by the customer or used in a way that exceeds normal wear and tear.

If you have any questions or concerns regarding our refund and return policy, please contact our customer support team by submitting the questions or email via our Contact Us page.

Free Shipping: We offer free shipping for all orders within the Canada and the US for our first year service in 2023. We will charge shipping fees from Janaury 01, 2024.

Order Processing Time: We strive to process all orders as quickly as possible. Orders typically leave our warehouse within 2-4 business days.

Tracking Your Order: Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your order online.